Refund policy

We want to ensure you are fully satisfied with your online purchase. If for any reason you are unhappy with your order, or just changed your mind, you may return or exchange any unused merchandise in its original condition and packaging within 30 days of purchase, for full refund less shipping fee. Additional restrictions may apply.

To start a return, you can contact us at sales@luxurylinenofny.com for a return authorization.

You can always contact us for any return question at sales@luxurylinenofny.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Once your return item has been received, the merchandise will be inspected and we will notify you if refund has been approved. Once refund is approved, it will be refunded to original payment method within 10 business days.